Training and Help Desk

As a long-term provider of staff augmentation services, we support operational requirements for training and help desk support. Our specialists emphasize team development, morale building, and seamless onboarding to keep day-to-day activities running smoothly. We keep abreast of the labor market, competitors’ pay rates, Federal Acquisition Regulation (FAR) rules and provisions, and government pay scales, and we ensure that temporary staff are vetted, fully capable, and ready to support your mission-critical goals.

Training

RGM’s approach to training requires a high degree of interaction and feedback…and yields a modular, scalable, responsive program.

Different users have different needs when it comes to learning. It is important to provide a selection of training methods to be inclusive of the many ways in which users learn. RGM provides deskside training for those who prefer over-the-shoulder learning in the context of their work, in-person instruction in a classroom setting or via virtual webinars at client facilities or conference workshops, and self-guided lessons in PDF or web formats (individualized).

RGM can also produce role-based training and training material that is captured from feedback after the user receives or accesses training. Our training is developed using the latest software for an up-to-date look and feel and includes cutting-edge technology, such as knowledge checks and interactive games.

We base our approach on the proven instructional design framework known as the ADDIE model, which requires a high degree of interaction and feedback between the end user and the development team and yields a streamlined, modular, scalable program that is flexible, responsive, and cost effective.

Help Desk

RGM provides Help Desk services for technology solutions, including proprietary software support for the real estate industry, Section 508 compliance support for the Department of Education’s Content Accessibility Support Services, and others. For Department of Education, our Help Desk support extends to training Department staff on Section 508 compliance and remediation. We do not simply remediate items for our clients, we help our clients learn Section 508 principles and apply them to future content authoring. In so doing, RGM fully supports the efforts of the federal government and legislature to make electronic information and web-based products accessible to all federal employees and to the public while reducing the administrative burden associated with compliance for federal agencies.

Our IT group’s technology, media, and staffing solutions follow strict compliance to federal requirements. Our services include:

  • Help Desk Tier 1–3 support
  • Web and mobile application development
  • IT modernization
  • Cloud computing with AWS and Microsoft Azure
  • Section 508 compliance services
  • Statistics and research
  • Data management and analysis of data visualization
  • Animation and multimedia
  • Artificial Intelligence
  • Desktop hardware configuration and maintenance
  • Active Directory and user account maintenance
  • Network engineering and development services
  • Network management systems maintenance, use, and operations services

We also assess website usage and analytics for optimum performance. Our contract staff (assistant through executive levels) can collaborate with your in-place technology teams.