IT Operations Support

Comprehensive Technology Services to Support Clients’ Results-Driven Strategies

RGM’s IT group has built a successful reputation for perfectly matching technology, media and staffing solutions for clients’ varied and challenging business objectives. We provide a vast array of services including web and mobile application development; IT modernization, cloud computing (AWS and Microsoft Azure), Section 508 compliance, statistics, research, data management and analysis, data visualization, animation, multimedia (video, audio, and other digital formats).

Our web teams also review and assess website usage and interpret web analytics for optimum performance. When needed, RGM also provides workforce support with contract staffing, assistant through executive levels, to complement and collaborate with your in-place technology teams. Every phase of our strategies is backed by strict compliance to Federal requirements when we work with leading departments, such as HHS, NIH, SAMSHA, AHRQ and many more.

Case Study: DOT

RGM provided experienced computer support services staff to The Montgomery County Department of Transportation (DOT), Our web services and network operations teams quickly jumped in to augment the full-time staff during a period of high staff turnover and rapid expansion. RGM consultants fully integrated with the operations staff to maintain and support the cluster of web servers for needed server installations, patches and daily administration, as well as providing modifications and upgrades to the user interface. Additionally, with our assistance, the help desk services team accomplished goals to decrease response time for help desk ticket resolution; reduced escalation of tickets to next tier support, and implemented new on-boarding procedures to get new hires up and running faster.