Case Studies

NIH/Office of Behavioral and Social Science Research (OBSSR)

RGM provides staffing support to NIH program managers by supplying professional services for IT Management. Our support staff serves as the first point of contact for website queries by OBSSR staff. We serve as the project manager or coordinator for all web projects, planning, coordinating, and lead the maintenance and development of the OBSSR website and intranet. Our employees also serve as the lead graphic designer and page builder for the website and SharePoint system. Our staff plans, designs and implements graphic design to effectively communicate OBSSR’s mission and scientific priorities.

We provide administrative support personnel to manage the Director’s daily calendars, including making appointments and arranging conferences and meetings, reserving space and contacting all personnel expected to attend. RGM staff arranges transportation and lodging for participants, and advises on topics to be discussed. Our staff updates and maintains budget records, spreadsheets and databases; processes supply orders and coordinates with vendors; updates and maintains space utilization records; receives and screens visitors and phone calls; coordinates with OBSSR staff and gathers information to write and edit major reports; and orients new clinical personnel to the laboratory and NIMH/NIH administrative databases and computer systems, as necessary.

RGM also provides program management personnel to assist with the development of an NIH brochure on health literacy; assists with follow-up activities of the yearly Training Institute on Dissemination and Implementation Research in Health; and aids in the production of a special, supplemental issue of the American Journal of Public Health.

NIH’s Edmond J. Safra Lodge

RGM provides 24/7, 365-day staffing at The Edmond J. Safra Lodge, a homelike facility for families while their loved ones receive care at NIH in Bethesda, Maryland. The lodge provides a retreat and sanctuary for families and caretakers of NIH Clinical Center adult patients participating in investigational and clinical trials designed to further knowledge of new treatments for disease. The lodge is a home-away-from-home providing a comfortable environment intended to alleviate the stress and anxiety that inevitably accompanies the serious illness of a loved one.

RGM provides the hospitality staff to manage 34 guest rooms and communal family gathering areas, including a living room, dining room, kitchen, game and exercise room, library, patio and garden. In addition, telecommuting facilities are available so that families can manage their lives while they are at NIH. RGM hires and provides the initial and ongoing training, safety plan, emergency/contingency plan, quality assurance plan, project implementation plan and overall management of staff assigned to the lodge.

National Institute of Allergy and Infectious Diseases (NIAID)

NIAID of the National Institutes of Health conducts and supports basic and applied research to better understand, treat and ultimately prevent infectious, immunologic and allergic diseases.

RGM provides on-site staffing support and staff augmentation within the institute’s Division of Intramural Research (DIR). Our facilities management and engineering staff tracks contract spending for space planning/design services. Staff also tracks the cost of renovation projects, equipment selection/fit-out/procurement, furniture selection/fit-out/procurement and delivery. In addition, staff provides other administrative, technical and engineering services for a high-level biocontainment building.

Our IT department provides on-site support for SharePoint development for various projects and programs at NIAID. We specialize in designing, planning and implementing SharePoint business solutions in a research environment by installing and configuring SharePoint site templates; configuring and customizing site collections; developing and deploying InfoPath Forms and workflows; creating document libraries with version control for simultaneous, multiple users; maintaining configuration control and technical infrastructure of the WSS and MOSS; and providing user training.

U.S. Government Accountability Office (GAO)

When the GAO required staff for its public affairs and communications departments, we proposed a team of experts to work on-site to produce GAO’s high-profile documents and communication materials.

When RGM won the award, we assembled a team to produce quality print and multimedia materials in support of Congress, “Blue Books” for the Senate, newsletters, charts, exhibits and presentations, recruitment brochures and web-base electronic materials. Many of the documents provide time-sensitive data used by government executives to make critical legislative and financial decisions.

RGM’s award-winning team has enabled the GAO to publish an average of more than 1,200 products annually – including audit reports, testimonies, correspondences, special publications, brochures and special event displays.

U.S. Nuclear Regulatory Commission (NRC)

RGM employs on-site staff at the NRC under a multiyear contract, which has been extended for successive years to provide staff for the communications and marketing department. Our experienced team of employees provides graphic design, production and printing services. Our employees are highly experienced in the use of the Adobe Creative Suite and other software necessary to create print and web graphics for a wide range of projects.

Graphics for these projects are almost always complex and require quick turnaround for presentations, reports, public information and conferences. With the support of the RGM team at its home base, printing, binding and large format output are produced and delivered for distribution at the NRC. Our staff at NRC receives high accolades from NRC employees for their cooperation, timeliness, knowledge and ability to produce high-level materials in a fast-paced, multi-tasked environment.